I help SaaS leaders build modern post-sale engines that protect revenue, raise NRR and create the conditions for scale. When you need senior CS leadership, but not the cost or commitment of a full-time executive, I give you the commercial clarity, structure and execution needed to move fast.
Early-stage (Seed to Series B) teams work incredibly hard, but often spend significant time putting out fires or trying to keep the plates spinning. I help founders and C-suite establish post-sale functions capable of protecting and expanding enterprise accounts while reducing the noise, inefficiency and risk that slow companies down.
Retention and Expansion
Defining the systems that lift NRR, reduce churn and make renewals predictable.
Clear operating models
Team structures, workflows, customer journeys, health scoring and reporting that give you control.
Commercial rigour
Renewal playbooks, expansion motion design, and cross-functional alignment with Sales, Marketing and Product
AI-enabled execution
Practical automation that saves your team hours each week and improves consistency across the customer lifecycle
Turning Churn into Growth
Working across verticals ranging from MarTech to AI and ClimateTech, I’ve led Customer Success, Professional Services, and Support functions in B2B SaaS companies supporting enterprise customers across global markets. Here are just a few results from the companies I've worked with. They represent fundamental shifts to revenue predictability, Customer Lifetime Value, and operational efficiency.
120%+
Net Revenue Retention
Raised from 85% through systematic expansion and churn reduction
95%
Gross Revenue Retention
Industry-leading retention through proactive value delivery
50%
Logo Churn Reduction
Halved through early warning systems and intervention playbooks
25%
Reduction in Onboarding
Improving time to value for customers while decreasing costs
Want to turn your post-sale function into a revenue engine?
If you're ready to enhance your post-sale revenue engine, let's explore whether we're a good fit.
I offer flexible engagement models designed for early-stage companies that need senior expertise without the time and cost of a full-time executive hire. Each service delivers tangible outcomes, not just advice. These are example engagements and can be tailored to suit your needs.
Fractional CS Leadership
1–3 days per week for 6-12 months
Senior post-sale leadership embedded in your business. Drive higher NRR and GRR, strengthen renewals, build predictable expansion, create team clarity, implement AI-enabled workflows, and improve cross functional alignment.
Perfect for companies needing VP-level thinking before you can hire one.
Interim VP / Head of CS
3–9 month full-time engagements
Stability and momentum during transitions. I step in, own the number, rebuild the engine, upskill or hire the team, and leave you with a functioning system.
Ideal for companies between leaders or preparing for a permanent hire.
Advisory Services
Ad-hoc as required
Project based engagements to solve pain-points in your business. Anything from a fresh look at your current approach, up to a comprehensive redesign of your entire post-sale engine including: onboarding, segmentation, playbooks, health scoring, customer lifecycle, reporting metrics, forecasting and renewals, team structure, and practically implementing AI-supported processes.
Built to scale from £1M to £10M+ ARR.
Renewal & Expansion Strategy
Systematic approaches to growth: multi-threading across accounts, executive alignment, expansion mapping, value storytelling, renewal preparation, and commercial negotiation support.
Stop missing expansion revenue and turn your one-time wins into repeatable motions that scale with your business.
AI-Enabled CS Automation
Cut through the buzzwords and fluff and focus on practical automation that genuinely reduces workload: meeting intelligence flowing to CRM and health scoring, automated risk alerts, predictive indicators, QBR narrative generation, and expansion signal detection. Utilising intelligence and automation to solve problems and increase efficiency without risk to your customer experience.
Voice of Customer & Advocacy
Bridge the gap between customers and your business. Turn customers into 'champions for life' who drive ToFu opportunities and help increase conversion rates.
Create roadmap and development partnerships, advisory boards, communities, and gain honest customer feedback on how you are performing. Allowing you to ensure your product team builds what customers actually need, and will pay for.
Founder, Board & Investor Advisory
Strategic guidance for leadership: retention and expansion diagnostics, NRR forecasting, M&A due diligence across all post-sale functions, fundraising narrative support, and founder coaching.
Helping leadership teams understand and communicate the health of the customerbase and their revenue engine.
If you're scaling and need clarity, or senior CS leadership without the cost of a full-time executive, let's talk. I take on a limited number of clients at a time to ensure deep, hands-on impact.